We may change these terms at any time.
1. Principles of data processing
1.1 Data controller
CZP Chalet Zermatt Peak AG collects and processes your data as the responsible party (referred to in this data protection notice as "we" or "us"). Inquiries concerning your personal data may be sent to:
CZP Chalet Zermatt Peak AG, Triftweg 47, Zermatt 3920, Switzerland, [email protected]
We are committed to doing the right thing when it comes to how we collect, use and protect your personal information. Your privacy is important to us, so please take the time to read our privacy terms. They explain:
1. what types of personal information we collect and why we collect it;
2. when and how we may share personal data with third parties;
3. Your options for accessing and correcting your personal data.
1.2 Collected data when visiting our website
1.2.1 Log files
When you visit our website, we automatically collect the following data via log files:
- the name of your Internet service provider;
- your IP address (under certain circumstances);
- the version of your browser software;
- the operating system of the computer used to access www.chaletzermattpeak.com;
- the date and time of access;
- the website from which you are visiting www.chaletzermattpeak.com;
- the search terms you used to find www.chaletzermattpeak.com.
This data cannot be assigned to a specific person and there is no consolidation of this data with other data sources. Log files are deleted after a maximum of 7 days. However certain log files might still exist on server backups of our webhosting provider, which are being stored until the backup is overwritten after several months.
We also collect and retrieve information via cookies, which are on the operating system of your device with the help of the browser. Most of the cookies we use are so-called "session cookies". They are automatically deleted after the end of your visit.
Other cookies remain stored on your device until you delete them. The purpose of these cookies is to save your preferences, the quick provision and attractive presentation of website content (e.g. through the use of fonts) and the analysis of the use of this website for statistical evaluation as well as for continuous improvements (usually by means of third-party cookies).
The cookies are stored on your computer and you have full control over the use of the cookies. You can delete them completely or deactivate or restrict the transfer by changing the settings in your browser. If cookies are deactivated for our website, it may no longer be possible to use all the functions of the website to its full extent.
1.3 Collected data during booking
When you make a booking, you may submit the following information to us:
- Your personal details, such as your address, e-mail address, telephone number and date of birth etc.;
- Personal details of your fellow guests;
- Payment details (e.g. credit card details, account information, billing address);
- Details about your or your fellow guests’ eating habits and allergies.
When you book additional services, we may require you to submit sensitive data to us:
- Data concerning your or your fellow guests’ health or biometric data (e.g. for equipment or trip reservations);
- Data concerning your or your fellow guests’ personal preferences (e.g. for requested purchases, tour or trips).
1.4 Other Sources of data collection
We may use personal data from other sources, such as companies providing information and data, trading partners and public registers:
- Your insurance company, its agents and medical staff may share relevant personal data and special categories of personal data with us in circumstances where we/they need to act on your behalf or on behalf of other customers or in an emergency.
1.5 Personal data of fellow guests
We use personal information about your fellow guests that you provide, e.g. additional information on your booking.
By submitting personal information about fellow guests, you must be sure that they agree and that you are allowed to submit the information. You should also ensure, where appropriate, that your fellow guests know how we could use their personal data.
2. Legal basis
2.1 In general
We collect and use your personal data only if at least one of the following conditions is met:
- We have your consent;
- It is necessary to take appropriate steps to contact you or, if you wish, to contact you before signing a contract;
- It is necessary to comply with a legal obligation;
- It is necessary to protect the vital interests of you or others;
- The development of such works is in the public interest or is carried out in the exercise of public authority;
- It is in our or a third party's legitimate interests, unless your own interests or rights outweigh these.
2.2 Sensitive data
Where we need to process special categories of personal data, for example health data for medical reasons, we will only do so if one or more additional conditions apply: we have your explicit consent; it is necessary to protect your vital interests or those of another person and you are physically or legally incapable of giving consent; it is necessary to establish, exercise or defend legal claims; it is necessary for reasons of substantial public interest.
3. Data usage by CZP
We use data collected via log files for system administration purposes, for statistical or backup purposes or for tracking purposes. The log files are stored in order to guarantee the functionality of the websites and to ensure the security of our information technology systems.
We need to process your personal data in order to manage your booking, provide you with the products and services you request and to help you with orders and any refunds you may request.
If you contact us, for example by e-mail, post or telephone, we may use personal data in order to deal with your request in the best and quickest way possible.
We may use personal information to respond to and manage security incidents, faults or other similar occurrences. This may include medical or insurance-related information.
4. Disclosure of data to processors and third parties
We work with processors who host our website. We make sure that these providers only process your data according to our instructions.
We also use third party tools on our website, which are technically implemented via cookies or pixels. We implement these tools to improve:
- the website’s appearance, e.g. with the use of consistent fonts;
- its usability, e.g. through the tracking of your interaction with our website; and
- our marketing efforts, e.g. through the tracking of your behaviour after you have clicked on one of our ads.
In order for these tools to function properly, certain information will automatically be shared with these third party providers, such as your IP-address. Wherever possible, we use methods to anonymize the collected data before providing it to these third party providers. The providers we work with are:
Google Ireland Ltd. (Google Building Gordon House, Barrow St, Dublin 4, Ireland), from whom we use the following services:
- Google Analytics
- Google Ads Conversion Tracking
- Google Tag Manager
- Google Fonts
Facebook (Meta Platforms Ireland Ltd., Harbour 4, Grand Canal Quay, Grand Canal Bridge, Dublin 2, Ireland) from whom we use the following services:
In order to provide the products and services you have requested, we need to share personal information about your booked travel services with providers, transport companies.
We share only the minimum amount of personal information that enables our suppliers and trading partners to provide their services to you and us.
4.3 Securing our rights and payment
We may need to share personal information in order to protect or defend our legal rights, including providing personal information to third parties, for example to prevent fraud and reduce the risk of non-payment.
4.4 Sharing data with the Swiss authorities
We may share the necessary minimum amount of personal data with other authorities if the law requires us to do so or if we are legally permitted to do so.
If you have subscribed to our newsletter, we will involve data processors in order to design, dispatch and measure the reach of the newsletter.
5. Data Protection
5.1 In general
We know how important it is to protect and manage your personal information. We take appropriate security measures to help protect your personal information from accidental loss and from unauthorised access, use, alteration or disclosure.
5.2 Data transfer to third countries
The personal data we collect from you may also be transferred to and stored at a destination outside the European Economic Area (EEA). They may also be processed by companies operating outside the EEA who work for us or one of our suppliers. Before we initiate a transfer outside the EEA, we make sure to collect adequate information about the guarantee of data protection in these third countries and we assess probability and the risks of an unintended disclosure of your personal data to local authorities. We take appropriate safeguards to ensure that your personal data is adequately protected and that it is treated in accordance with these Privacy terms. These safeguards include appropriate contractual clauses, such as standard contractual clauses approved by the European Commission, and appropriate security measures.
6. Storage of data
We will only store your personal data for as long as it is necessary for the purposes set out in this privacy terms and/or to comply with legal retention requirements. After this period we delete personal data in a secure manner. If, after this period, data is needed for analytical, historical or other legitimate business purposes, we will take appropriate measures to make the data anonymous.
7. Your Rights
You have the right to request a copy of the personal data we hold about you. You may, of course, write to us and ask us to provide you with a copy of any other personal data we hold about you.
You may also request that your personal data be corrected or deleted, object to the processing of your personal data and, where technically feasible, request that personal data that you have submitted to us be transferred to another organisation.
We will update or delete your information unless we need to retain it for legitimate business or legal purposes.
You have the opportunity to sign up for our free newsletter. With this newsletter, you will receive information about local attractions, offers and updates about the Chalet Zermatt Peak.
When you register for the newsletter, we collect your e-mail address and any other contact data, which we need in order to verify your identity and to dispatch the newsletter.
By registering, you agree to receive our newsletter regularly and that, if necessary, your usage behaviour will be statistically evaluated to optimize the newsletter (e.g. through the implementation of a tracking pixel). You may cancel your newsletter subscription at any time by clicking on the “unsubscribe” button in the newsletter.
9. Contact form
You can also contact us if you wish to complain about how we collect, store and use your personal data. It is our aim to find the best possible remedy for your complaints. However, if you are not satisfied with our response, you can also contact the Swiss Federal Data Protection and Information Commissioner (FDPIC) https://www.edoeb.admin.ch/edoeb/de/home.html.
If you have any questions, requests or comments on the subject of data protection, please contact us by e-mail: [email protected]